Helixor


Privacy Policy

We are pleased that you are visiting the Helixor Heilmittel GmbH website. Protecting your personal data is important to us when the data is collected, processed and used during your visit to our website and your use of our offers. Your data are protected within the framework of legal regulations. Below you will find information about which data are collected when you visit our website or use our offers and how the data are used.

1. The subject of data protection
The subject of data protection is personal data. According to Article 4 Number 1 of the General Data Protection Regulation (GDPR), personal data are all information relating to an identified or identifiable natural person, including information such as your name, postal address, e-mail address or telephone number. This may also include usage data such as your IP address. The legal foundation for data processing is Article 6 Paragraph 1 Sentence 1 lit. f of the GDPR. Our legitimate interest is based on the purposes listed below related to data collection.   

2. Responsibilities and contact info for data protection issues
Responsible within the meaning of GDPR and other provisions of data protection nature is:

Helixor Heilmittel GmbH, represented by CEO Raffaele Costantini
Fischermühle 1, 72348 Rosenfeld, Germany
Tel.: +49 7428 935-0
mail(at)helixor.com

The data protection officer can be contacted at datenschutz(at)helixor.de

The representative for data protection concerns in the state of Baden-Württemberg:
Dr. Stefan Brink, Landesbeauftragter für Datenschutz und Informationsfreiheit Baden-Württemberg
Königstraße 10a, 70173 Stuttgart, Germany
Tel.: +49 711 615541-0
Fax: +49711 615541-15
poststelle(at)lfdi.bwl.de

3. The purpose of data processing
Helixor Heilmittel stores and processes personal data for the sole purpose of making contact within the framework of providing information about our company and our products. You may receive information in writing, by phone, digitally or by fax.
As a rule, you do not have to enter any personal data to use our website. However, personal data are required to process our company's services, including
- Orders from pharmacies
- Request for information material 
- Other direct personal inquiries (such as job-application documents) 

4. Passing on data to third parties
Your personal data will not be forwarded to third parties.
If we use external contractors to provide our services, this is only done after appropriate legal precautions and appropriate technical/organizational measures have been implemented to ensure that your personal data are protected in compliance with the relevant legal framework.   

5. Data storage
We only store personal data for as long as is needed to fulfil the purpose for which the data were provided. We then delete the data.

6. Your right under this privacy policy
a) The right to information:  You have the right to request information about your personal data that we process in accordance with Article 15 of the GDPR.  In particular, you may request information about the purposes of processing, the category of personal data, the categories of recipients to whom your data have been or will be disclosed, the planned storage period, the existence of a right to rectify, delete, restrict processing or object to it, the existence of a right to complain, the origin of your data (if we did not collect them), and the existence of automated decision-making including profiling and, if applicable, relevant information about these details.

b) The right to correction: In accordance with Article 16 of the GDPR, you have the right to request immediate correction of incorrect information or to complete the information about your personal data that we process.

c) The right to deletion: You have the right to request the deletion of your personal data stored with us in accordance with Article 17 of the GDPR, unless processing is necessary to exercise the right to freedom of expression and information, to fulfil a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims.

d) The right to restrict processing: In accordance with Article 18 of the GDPR, you have the right to request that the processing of your personal data be restricted if you dispute the accuracy of the data, if the processing is unlawful but you refuse to delete the data and we no longer need them, but you need them to assert, exercise or defend legal claims or you have filed an objection to the processing in accordance with Article 21 of the GDPR.

e) In accordance with Article 20 of the GDPR, you have the right to receive your personal data in a structured, current and machine-readable format or to request that they be transferred to another responsible party.

f) The right to revoke consent: You have the right to revoke your consent to us at any time in accordance with Article 7 Paragraph 3 of the GDPR. As a result, we will no longer be permitted to continue processing your data based on this consent. 

g) The right to complain: You have the right to file a complaint with a supervisory authority pursuant to Article 77 of the GDPR. Generally speaking, you can contact the supervisory authority at your usual place of residence or workplace or at our company headquarters.  The communication data of the contact person for data protection matters in Baden-Württemberg is indicated under #2. 

7. The right to object
If your personal data are processed on the basis of legitimate interests pursuant to Article 6 Paragraph 1 Sentence 1 lit. f of the GDPR, you have the right to object to the processing of your personal data pursuant to Article 21 of the GDPR if there are reasons arising from your particular situation or your objection has to do with direct advertising. If the latter is the case, you have a general right of objection, which we will implement without specifying a particular situation.
If you would like to make use of your right to revoke consent or file a complaint, please contact us by e-mail at abmeldung(at)helixor.de, by phone at +49 7428 935-622 or in writing to Helixor Heilmittel GmbH, Fischermühle 1, 72348 Rosenfeld, Germany.
If you are no longer interested in receiving information about our company and our products, you may at any time request that we stop sending you information and/or arrange for your data to be deleted, e.g. by e-mailing abmeldung(at)helixor.de or calling +49 7428 935-622.

8. DocCheck
We use the identification service DocCheck for the non-public area of our website. The necessary registration procedure takes place on DocCheck's servers, which means that no automated transfer of personal data takes place. 
However, those who apply have the option of making their personal data available to the company Helixor Heilmittel GmbH via DocCheck (“DocCheck Personal”). Your data will only be passed on with your express consent; this occurs when you activate the forwarding yourself. 

9. Anonymized user profiles
Personal data are generated when you use the Internet. For example, your IP address is stored each time you visit the website for security and statistical purposes.
As a rule, these data do not make it possible to identify the user. Every time a user accesses our website and every time a file is called up, data about this process are stored in a log file. The storage is for purposes of our internal system and statistics. No person-specific use takes place.   

10.   Cookies
Temporary cookies are used in some parts of our website. These are stored on your   computer's hard drive using your web browser for a certain period of time and are designed to improve the use of our website.
In particular, this prevents you from having to log in again via DocCheck on every newly accessed page in the non-public area. Cookies also prevent data loss on forms that continue for several pages.  You can prevent the storage of cookies at any time via your browser. However, we would like to call your attention to the fact that if cookies are restricted or not permitted, there will be functional limitations, especially in the non-public area of our website.  

11. Analytical tools
The tracking measures listed below which we use involving analytics tools are performed on the basis of Article 6 Paragraph 1 Sentence 1 lit. f of the GDPR. The goal of these tracking measures is to statistically record the use of our website for the purpose of optimizing it. The corresponding data-processing purposes and data categories can be found in the respective tracking tools.

a) Google Analytics
We use Google Analytics, a web analysis service of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter referred to as "Google"; https://www.google.com/intl/en/about/). The data generated, such a
- Browser type/version
- Operating system used
- Referrer URL (the previously visited page)
- Host name of the accessing computer (IP address)
- Time of the server request

are transferred to a Google server in the USA and stored there. The information is used to facilitate the layout of our website according to requirements based on the recognizable use of the website. This information may be transferred to third parties when legally required to do so or when third parties process these data on behalf of the company. Under no circumstances will your IP address be merged with other data from Google. The IP addresses are anonymized so that a correlation is not possible (IP masking).
You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do so, you may not be able to use the full functionality of this website.  You can also prevent Google from collecting and processing information by downloading and installing a browser add-on (https://tools.google.com/dlpage/gaoptout?hl=en).
As an alternative to the browser add-on or within browsers on mobile devices, please click on this link to prevent Google Analytics from collecting further information within this website: Analytics-Opt-Out. An opt-out cookie will then be stored on your device. If you delete your cookies, you will have to click on this link again.
More information on data protection in conjunction with Google Analytics can be found at Google Analytics support (https://support.google.com/analytics/answer/6004245?hl=en). 

b) Matomo
We use the open source software Matomo to analyze how our website is used. The information generated about how the website is used is transmitted to our servers and summarized in pseudonymous user profiles. The information is not shared with third parties. Under no circumstances will the IP addresses be associated with other data relating to the user. The IP addresses are anonymized so that a correlation is not possible (IP masking). Your visit to this website is currently recorded by Matomo’s web analytics. Click here matomo.org/docs/privacy/) to keep your visit from being tracked. 

as of June, 2018

If you have any questions, please do not hesitate to contact us.